Shipping & Returns
Shipping
When will my order arrive?
Once we've received your order, we'll work to get it shipped within 3 business days and drop you an email once it's on the way. Since we're a small business, getting your order ready might take a little longer (up to 7 days) during busier sales periods.
Once it’s been shipped, you can expect to receive your order within 3-7 business days with standard tracked shipping (Australia-wide).
That said, life is unpredictable and delivery times aren't always guaranteed. As women who don't love to wait, we promise we'll do everything in our power to get you your purchase as soon as we can.
Where do you ship?
For now, Australia-wide. We're working on finding a reliable and affordable way to ship internationally, and will be going global the minute we do.
How much does shipping cost?
Standard tracked shipping costs are based on the weight of your order and your shipping location which is calculated at checkout.
We currently do not offer Express Shipping or overseas shipping.
We are working on finding more economical and alternative shipping options that will allow us to offer lower prices as well as extend our shipping outside of Australia.
*All prices listed in Australian Dollars (AUD).
Returns
How do I return or exchange my order?
If you'd like to return or exchange something from your order, drop an email to hello@loziandgabe.com.au within 14 days of receiving your item(s). Be sure to include your name, the order number from your original confirmation email, reason for return and the item you'd like in exchange (if relevant). We'll send you instructions to make the rest easy from there.
What's your return policy?
REGULAR ITEMS: We get that things change, and we'll happily issue a store credit (valid for 6 months) or exchange any full-priced items you'd like to return. Please keep in mind that at this point in time, return postage fees are at the buyer's expense.
SALE ITEMS: Since our production happens in small batches, all sale items are final and cannot be exchanged or refunded unless faulty.
FAULTY ITEMS: We're human and mistakes happen. For imperfect items, we can offer an exchange, store credit or full refund with all postage on us. Refunds will be issued in the same form as the original payment within 14 days of receiving your return.
For all returns and exchanges:
– Some things are out of our control, and we're unable to take liability for items that get lost during return shipments. For this reason, we strongly suggest buying tracking for your package when sending your items back to us.
– Items must be returned in their original (unused and unwashed) condition and packaging, with any tags attached.
Can I change or cancel my order once it's been placed?
If you move fast, yes. To cancel or change to your order, email us at hello@loziandgabe.com.au as quickly as possible after your order has been placed.
Our hands are tied once it's shipped, but we’ll do everything we can to sort you out before then.
