Shipping & Returns
Shipping
When will my order arrive?
Once we receive your order, we'll work to get it shipped within 3 business days and drop you an email once it's on the way. Since we're a small business, getting your order ready might take a little longer (up to 14 days) during busier sales periods.
Once it’s been shipped, you can expect to receive your order within 3-7 business days with standard tracked shipping (Australia-wide).
That said, life is unpredictable and delivery times aren't always guaranteed. As women who don't love to wait, we promise we'll do everything in our power to get you your purchase as soon as we can.
Where do you ship?
For now, we are based in Australia and the US.
Our Australian store ships to any location in Australia and New Zealand.
Our US stores ships US wide.
How much does shipping cost?
Standard tracked shipping costs are based on the weight of your order and your shipping location.
Prices are calculated at checkout.
Returns
What's your return policy?
Due to being a small business we have a strict refund policy. Please select your items carefully before making a purchase from us.
Once you receive your items you have 14 days to reach out with any issues.
REFUNDS
We do not offer refunds on any purchases.
FAULTY ITEMS
If your item arrives faulty we will gladly send out a replacement as long as you reach out within 14 days of receiving your item.
RETURNS & EXCHANGES
If you are wanting to return something due to change of mind, we accept exchanges for a different colour or alternatively can issue a store credit (valid for 6 months). Items must be returned within 14 days, in their original (unused and unwashed) condition and packaging, with all tags attached. You will be required to cover the postage costs associated with the return.
TWISTED FRAME
Due to the design of pop-up tents, if incorrectly folded the frame can get twisted in the fabric sleeve, making it difficult for the tent to stand up straight or pack down easily. If you accidentally twist your tent we have a troubleshooting video you can watch to try to resolve the issue. Otherwise you are welcome to reach out to us and send your tent to our warehouse to be repaired. You will be required to cover the associated postage costs.
How do I return or exchange my order?
To enquire about a return, drop an email to hello@loziandgabe.com within 14 days of receiving your item(s). Be sure to include the name the order was made under and the order number from your original confirmation email. We'll send you instructions to make the rest easy from there.
Can I change or cancel my order once it's been placed?
If you move fast, yes. To cancel or change to your order, email us at hello@loziandgabe.com as quickly as possible after your order has been placed.
Our hands are tied once it's shipped, but we’ll do everything we can to sort you out before then.
